Privacy Policy

Privacy Policy

Introduction

Welcome to https://why-is-my-cat-acting-strange-pest-control-in-englewood.livebursts.com (referred to as “Why is my cat acting strange? Pest control in Englewood,” “the Company,” or simply “we”). We are committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and management of information we receive from users accessing our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, applications, or services linked from our website, as they have their own privacy policies governing data collection and usage.

Processing Activities

This policy describes the following activities we engage in with regard to your personal information:

  • Account Creation: When you sign up for an account on our platform, we collect essential details such as your name, contact information, and login credentials.
  • Payment Transactions: We process payment information when you make purchases from our services or products, including financial data and billing addresses.
  • Service Delivery: We use your personal data to provide and improve the services you’ve requested, such as pest control advice or product recommendations.
  • Communication: You may receive communications from us, which include newsletters, promotional offers, service updates, surveys, or responses to inquiries.

Personal Data Collection

We collect various types of personal data, including:

  • Account Information: This includes your name, user ID, email address, and password hash for account security.
  • Payment Details: Credit or debit card numbers, expiration dates, CVV codes, and billing addresses are collected for processing transactions securely.
  • Financial Data: We may store banking information for recurring payments or financial records related to purchases.
  • Purchase History: Records of your orders, including products purchased, quantities, and order dates.
  • Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar data from mobile devices accessing our apps.
  • Location Data: Information about your location when you use our location-based services or provide consent for tracking.
  • Feedback and Reviews: Your comments, ratings, and reviews help us improve our products and services.
  • Social Media Profiles: We may collect information when you interact with our content on social media platforms.
  • Product Interaction: Details about how you interact with our products, including usage patterns and preferences.

We obtain this data through direct user input, interactions with our systems, and automated technologies during your use of our platform. Additionally, we may receive personal data from third parties who assist us in providing services, subject to their respective privacy agreements.

Cookies

We employ cookies to enhance user experience and gather analytics on our website:

  • Strictly Necessary Cookies: These ensure basic functionalities like login sessions and site navigation.
  • Preference Cookies: They remember your settings and preferences for a personalized experience.
  • Analytics Cookies: Used to collect aggregate data about visitors, including traffic sources and page views, to improve our services.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing you to customize your cookie preferences.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Our retention periods are as follows:

  • Account Information: We keep this data as long as your account is active or until you request its deletion.
  • Payment Transactions: Financial data is stored securely for accounting and fraud prevention purposes, typically up to 7 years.
  • Service Delivery Records: We retain records of services provided for the duration it takes to resolve any related issues or disputes, after which they are anonymized and aggregated for analytics.
  • Communication Logs: Messages and interactions may be preserved for customer support or marketing research, in compliance with data protection laws.

Once the retention period expires, your personal data will be securely deleted from our systems unless we are required to retain it by law.

Data Protection Measures

We implement robust security measures to protect your personal data:

  • Encryption: We use encryption for data at rest and in transit to ensure secure communication and storage.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  • Access Controls: Our systems have access controls to restrict unauthorized personnel from accessing sensitive information.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under the age of 18. If you believe we have collected such data by mistake, please contact us immediately using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you, including a list of the data and its use.
  • Rectification: The right to correct inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): In certain circumstances, you can ask for your data to be deleted from our systems.
  • Restriction: You may request restrictions on processing your data in specific situations.
  • Portability: The ability to receive a copy of your personal data in a structured, commonly used format.
  • Objection: You have the right to object to certain uses of your data.
  • Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise these rights or file appeals/complaints, please contact our Data Protection Officer at the address provided below. We will respond to your requests in accordance with applicable law.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Material changes will be notified via a prominent notice on our website and/or by directly sending you a notification. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Information

For any questions regarding privacy, data protection, or to exercise your rights, please contact us:

  • Email: contact@why-is-my-cat-acting-strange-pest-control-in-englewood.livebursts.com
  • Address: Why is my cat acting strange? Pest control in Englewood, [Your registered address]